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Help video ā€“ How to Log In to cuonline

We offer online services which means we can assist you from the comfort of your own home.

  1. Enter your user name and press “Log in”.
  2. If you have chosen a login image it will be shown on screen now – if you do not recognise the image do not log in. Please contact your Credit Union instead.Ā  If you do recognise the image, enter your password and press “Continue”.
  3. You will need to verify your request to log in by generating a one time pass code – this will be sent to your registered mobile device. To generate this pass code press “SEND VIA APP or SEND VIA SMS”. If you wish to cancel your attempt to log in, press “Cancel Authorisation”.
  4. Once received Ā enter the pass code sent to your phone and pressĀ “I approve this activity”. If you did not receive a pass code, you can request another one by pressing “resend SMSĀ or OTP”.
  5. After entering your one time pass code, you will be logged in and brought to your cuOnline+ dashboard.