About Us

Tipperary Credit Union is a not-for-profit, community-based credit union, dedicated to serving its 30,000 members with integrity and purpose since its inception in 1967. With assets in excess of €170 million, the credit union has seen significant growth in recent years across its five-branch network located throughout Co. Limerick and Tipperary.

The Roles

Due to this continued growth, we are seeking applications for the roles of Member Service Officer from individuals interested in entry-level and experienced roles in a financial services environment and wishing to utilise their existing education (ideally in business or financial services) within a community-based organisation. Applicants should be motivated to learn and develop cross-functional skills, committed to achieving high standards and be open to undergoing training to become a qualified financial advisor on commencement. Roles include a full-time maternity cover and permanent part-time positions, located within our Tipperary branch.

The Member Service Officer position will deliver a best-in-class standard of member service in a frontline and back-office environment. The successful candidate will be responsible for processing day-to-day financial transactions for our members, including loans and insurance, dealing with queries, and offering information and support as required. The key purpose of the role is to support members by providing a superior level of assistance and service in a timely and efficient
manner to existing and potential new members. This role will be responsible for promoting services and products that benefit members.

Requirements

  • Be member-focused with a proven track record of delivering exemplary member service; maintain accurate, concise records in line with relevant data policies and procedures aligned to regulatory and legislative requirements.
  • Ideally three years’ experience within a regulated, customer-facing financial environment.
  • In line with Minimum Competency Regulations, candidates should hold a QFA or CUA qualification or be willing to commence studies toward obtaining these upon starting the role.
  • Excellent verbal, numerical and written skills; ability to update member data in line with Anti Money Laundering legislation.
  • Communicate effectively and sensitively when responding to members face to face, on the phone and through email.
  • Detail-oriented and well organised, able to work on own initiative.
  • Proficient in Microsoft Word, Excel and Outlook applications, along with good keyboard skills.
  • A problem solver, with the ability to handle escalations effectively.
  • Flexible and adaptable to learn and work on different tasks, in different situations.
  • Approachable and friendly, with good teamwork and collaboration.
  • Promote a culture that reflects the Credit Union’s values and encourages good performance and excellent member services.
  • Full, clean driving licence and access to a vehicle are desirable as travel between branches may be required.

How to Apply

Interested applicants should forward an up-to-date CV and cover letter to Member Service Officers – Metamo, detailing their preference for full or part-time hours, on or before close of business on Sunday, 7 September 2025.

“Tipperary Credit Union Limited is proud to support an inclusive and diverse workforce”.


Tipperary Credit Union Limited is regulated by the Central Bank of Ireland. A copy of our recruitment privacy policy is available on our website: www.tipperarycu.ie.