Disputes and Complaints
Rule 108 of the Standard Rules of Tipperary Credit Union Limited applies to any dispute between the credit union and:
• A member of the credit union in his/her capacity as a member
• Any former member of the credit union in his/her capacity as a member
• Any person claiming through any such member of former member (in their capacity as such):
The Board of Tipperary Credit union has appointed the following officers as “Complaints Officers”, and whose duty it shall be to discuss complaints with complainants and where possible to resolve complaints. These officers are:
Ms Joan Richardson – Operations Manager
Ms Marie Gaynor – Credit Manager
Mr Pat Roche – Regional Branch Manager
Complaints not resolved should be addressed, in writing on a “Complaints Form” to the “Complaints Sub-Committee” who shall investigate, discuss and where possible resolve the complaint.
In the event the complaint is not resolved to the satisfaction of the complainant the Board of Directors shall investigate the complaint.
Nothing in this rule shall prevent the Financial Services Ombudsman from investigating and adjudicating a complaint made against Tipperary Credit Union. So long as the complaint falls within the jurisdiction of that ombudsman and does not relate to a matter than involves only the governance of the credit union.