CU Online Help
We hope you find using the site and online accounts as easy as possible. However if you are experiencing problems you may find the following help section of use:
Are you having problems logging into your CU Online Account?
If you are experiencing problems getting logged in to your CU Online Account, check the following:
- Did you receive a confirmation email about your registration request?
If no, then your registration was not completed properly, please try registering again making sure to fill in all the required details.
- Have you received your Pin number in the post?
It can take 3-4 working days to arrive. This will be a numeric Pin.
If you did receive your confirmation email and pin mailer, check the details to ensure you are entering them correctly. If you are still having problems then please contact the Credit Union click here for contact information and we will endeavor to help you.
Are you having problems registering?
You are required to create a Username when registering for the CU Online accounts service. A Username should be easy to remember but not something which is directly linked to you or your account.
We recommend that you do not use:
- Your Account Number
- Staff Number
- Pay Number
Your Username should include at least 1 letter and 1 number. Your Username should also be at least 6 characters long and not include spaces.
Pins will be issued to you via a secure pin mailer sent by post. This should be changed to one of your own choosing as soon as possible.
If you lose your PIN report it to the Credit Union immediately and ask to be issued with a new PIN. The new PIN will be different to the old PIN.
Your PIN must be 8 digits in length and can not contain letters.
Passwords must be created when registering. This is your security question for the site and should including at least 1 letter and 1 number. Please pay particular when creating this, try to avoid including spaces in your Password.
Your Password can be reissued to you by email if you lose it, however it will be a new Password not the old one which is sent. You should change the Password immediately after receiving it by email to maintain security.
I have forgotten my user ID to my CU Online account
How do I reset my PIN or Password to my CU Online Account?
You will need to contact the Credit Union via phone or email firstname.lastname@example.org. Please reference your name, address and account number on all correspondence. Do not register again.
Have you registered more than once? If you have then this may be the cause of the login issue as each registration is unique and the details you receive for one will not work with another account. Multiple registrations also make it difficult to determine which Pin / Password is associated with a specific registration.
If you have registered multiple times, please contact the Credit Union and inform them so the additional accounts can be disabled.
Things to remember:
- You create your username when you register.
- You create your Password when you register.
- Password must be at least 8 characters in length.
- Usernames and Passwords are both case sensitive, ensure the cap locks key is not on when entering the details.
- Your Pin can only contain numbers and is issued to you via post.
- Your online account session will expire after 5 minutes of inactivity, this is a security precaution.
- If you have problems viewing the website or online accounts please update your browser to the latest version.
What do I need to log in to my CU Online Account?
You will need your username, your PIN and your password. You would have created your username and password at registration and a PIN would have been posted to you. If you have not registered, click on ‘Not Registered’ tab.
How do I sign up for funds transfer on CU Online?
Call into one of our branches with photo ID and sign a level 2 access form. Once activated you will have a payments option on your cuonline account menu. Conditions Apply.
How do I set up and add payees to CU Online?
You must call into one of our branches in order to set up and add a payee to your account. When you call to the branch you must have a copy of the account information of the payee e.g a copy of the utility bill/bank statement that you wish to add. Once set up on your account and you have signed for level 2 access (please ensure this is done at the time you are setting up your first payee), the new payee will be available on your CU Online account.
How do I pay money via EFt into my credit union account?
ELECTRONIC FUNDS TRANSFER – INBOUND (EFT, Wages, Social Welfare etc) (From March 1st 2013 onwards)
Please quote your credit union IBAN number and Tipperary Credit Unions BIC Code (TICUIE21) when paying funds into your credit union account from an external source – banking online, wages, social welfare, pension payments etc
You will find your IBAN number and the Credit Unions BIC code at the bottom of a transaction receipt, via cuOnline, on a recent member statement (March 1st 2013 onwards). You can also contact our office at 062 80400.
Please ensure you have a Disbursement form completed before transferring funds via EFT to the Credit Union. This will ensure your funds are allocated correctly (Shares, Loans etc).
For inbound International EFT payments please use the following details:
Your IBAN number – you will need to contact the credit union for this
BIC CODE: TICUIE21 (Tipperary Credit Union Limited, Emmet Street, Tipperary Town, Ireland)
BIC CODE: BNPAIE2D (Correspondent Bank) (BNP Paribas)
Where do I find my credit union account BIC and IBAN?
When you log in, go to Accounts. Under the Account Balances tab you will see EFT Current Account. Click on More Info and you will see the IBAN and BIC for the displayed account.
If you have any additional queries about this site or the online accounts, that cannot be resolved through our help pages, please contact the Credit Union directly at 062 80400 or email email@example.com